Still Have Questions?

We’re so glad you’re thinking about Edge Auto Rental for your next car, SUV, van, or truck rental needs! We’re eager to work with you to find the Edge Auto rental option that will work best for you.

The truth is we’re not just a car and truck rental company — we’re a customer service brand. We’re proud to provide customized service for the entertainment production industry, to make your job easier with our corporate rental accounts, and to offer excellent options for personal rentals too.

We want to make sure you have all the information you need to reserve a premium rental vehicle from our fleet. So we’ve put together some answers to the most frequently asked questions.

This list includes information about certain types of rentals, pick up and return, payment, lost and found, and more. Take a look at these FAQs to get your basic questions answered.

Not finding the answers you’re looking for here? Don’t worry! Our fantastic customer service team is available to you 24/7, so you can get the information you need.

For 24/7 Emergency Roadside Assistance, please call Jet’s Towing at (718) 251-7200

Please visit this website to create an account and follow the steps for registration.

Your driver’s license is required in order to pick up the vehicle.

For Corporate Renters: Yes, anyone is able to pick up the vehicle as long as they present a valid driver’s license.

For Personal Renters: The name on the driver’s license must match the name on the credit card used for the reservation in order for that person to pick up a vehicle.

No, our only pick-up/drop-off location is at 460 Kingsland Ave, Brooklyn, NY 11222.

Yes, you are liable for any tickets and tolls on your rental vehicle. For more information on our toll process, please click here.

Our lots are open 24 hours for corporate returns with advanced notice. Our Brooklyn location is open for personal returns during regular business hours 7:00 AM to 8:00 PM Monday through Friday and 7:00 AM to 5:00 PM Saturday and Sunday.

We don’t offer insurance; however, we do offer a collision damage waiver which covers physical damage on the rental vehicle. (Please note that this is not insurance).

We offer a 59 minute grace period for all rental returns.

A late fee of 25% of the daily rate will be applied to your reservation after the 59-minute grace period. A late fee of 50% of the daily rate will be applied to your reservation after two hours. You will be charged for an additional day after three hours.

We do have a lost and found. Please keep in mind that we’re not responsible for any items left in the vehicle.

Yes, you can change your reservation time. There is no charge or penalty for changing your pickup time or for cancelling your reservation.

No. Unfortunately, personal renters cannot rent cube trucks. For more information about this, please contact us at 212-947-3343.

Edge accepts most major credit cards, ACH debit, and ACH credit. We no longer accept debit cards or P-Cards.

We accept Form ST-119 and Form ST-120. We do not accept Form ST-121.

Personal rentals receive 100 free miles per day.

Additional miles beyond 100 are charged $0.30 per mile, with the exception of the Nissan Sentra, Kia Sportage, and Dodge Grand Caravan. For these three vehicles, additional miles beyond 100 are charged $0.20 per mile.