FAQ

I don’t have my driver’s license with me. Can I still pick up the vehicle?

Your driver’s license is required in order to pick up the vehicle.

Can anyone pick up the vehicle?

For Corporate Renters: Yes, anyone is able to pick up the vehicle as long as they have a valid driver’s license.

For Personal Renters: The driver’s license and credit card have to match in order for someone to pick up a vehicle.

Do you guys have another pick-up/drop off location?

No, our only pick-up/drop off location is at 460 Kingsland Ave, Brooklyn NY 11222

If I get a toll violation or ticket, am I responsible for paying it?

Yes, you are held liable for any tickets and tolls on the vehicle.

Are you open 24 hours a day for returns?

Yes, our lot is open 24 hours for returns.

Can I purchase Edge’s insurance?

We don’t offer insurance; however, we do offer a collision damage waiver which covers physical damage on the vehicle. (Please note that this is not insurance).

Is there a charge if I go over my rental return time?

A late fee of 25% of the daily rate will be applied to your reservation after a 59-minute grace period. A late fee of 50% of the daily rate will be applied to your reservation after two hours. You will be charged for an additional day after three hours.

Do you have a lost and found?

We have a lost and found. Please keep in mind that we’re not responsible for any item left in the vehicle.

Can I move my reservation time if I’m running late?

Yes, there is no penalty or charge for changing the pickup time or for cancelling a reservation.

Can I rent a cube truck for a personal reservation?

No, unfortunately personal renters cannot rent cube trucks. For more information about this, please contact us at (212) – 947-3343.

What forms of payment does Edge accept?

Edge accepts most major credit cards, ACH debit, ACH credit. We no longer accept debit cards or p-cards.

Does Edge accept tax exempt forms?

We accept the st-119, and st-120. We do not accept the st-121.

Other information:
Personal Rentals receive 100 free miles per day, and every additional mile is thirty cents, with the exception of the Nissan Sentra, Kia Sportage, and Dodge Grand Caravan where additional miles past the 100 free miles are twenty cents.

If I get a toll violation or ticket, am I responsible for paying it?

Yes, you are held liable for any tickets and tolls on the vehicle. For more information on our toll process, please click here.